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R&R Auto Service
(510) 526-1325
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Privacy Policy
This website is created and maintained by iCARumba, Inc., a national automotive services provider, for our service and repair facility.
We have a firm commitment to the privacy of our visitors. Because the World Wide Web allows a level of information exchange not previously possible with other media, we believe it is important for our visitors to understand how our website collects information and how that information is used.
Our primary goal is to make each visit to our site satisfying, productive and easy for you. In order to do this, we use information you provide to create a personalized online experience that anticipates the kinds of services and information you need.
Depending on the service you access, you could be asked to provide your name, e-mail address, information about your car, information about what you like or do not like, and other information specific to certain features available on our site. This information helps us better serve you in many different ways.
While we are working hard to create a website that is easy to use and anticipates your needs, we also want all of our visitors to be able to control their privacy. Therefore, the following discloses our information gathering and dissemination practices, and will instruct you on how you can maintain the privacy standard you desire.
Your IP address
We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you on specific parts of the site and to gather broad demographic information.
Cookies
To enable certain features within the iCARumba.com site, we assign to your Internet browser (such as Netscape Navigator™ or Microsoft Internet Explorer™) a unique identification number -- stored in a file on your computer -- called a "cookie." Cookies are tiny text files written by an Internet server to a customer's browser when information is exchanged. Cookies make the Web more useful by storing information about your preferences on a particular site.
A cookie automatically identifies your browser - but not you - to our computers whenever you log on to our site. Cookies contain only information the server computer "knew" in the first place and can only be read by the serving domain that placed them. Our site uses cookies to keep track of the specific auto services you identify a need for. Cookies allow us to keep track of your specific vehicle information so that the troubleshooting database and appointment wizard are targeted for your vehicle. If there were no cookies, you would have to re-enter all your vehicle information every time you logged onto our site. Cookies are also used to deliver specific content, such as your news preferences, that you have asked to see. They also make sure that your browser doesn't see the same ad repeatedly.
Cookies are an essential part of how the Internet works today and allow server computers to recognize your computer's browser when you return to a site. Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to refuse cookies, or to alert you with a warning when a website attempts to install a cookie on your computer. However, refusing cookies may not allow you to fully benefit from some of the functions of our website. For more information about cookies, visit:
home.netscape.com/security/basics/privacy.html#cookies
or
www.microsoft.com/INSIDER/internet/articles/security.htm#cookies
Information we collect from you
Our site's registration form requires users to give us contact information (their name and e-mail address). This is used to access the visitor's personal car care page, for which we also collect information about the car or cars you drive. This information enables us to provide customized information to you about the service requirements and recommendations for your car, and to contact you when necessary (for instance, when your car care page thinks it is time to change your car's oil; or when a recall notice is issued for your model of car). This information also enables us to provide information to you about products or services for your car. Users may opt-out of receiving mailings at any time; see the Choice/Opt-Out Section below.
If you use our online booking service for auto repair and service, you will be asked to provide your name, address and phone number so we can contact you and confirm the appointment. This information will also be stored for you, in order for you to maintain a service history of your car. This information will be used for no other purpose by our shop. You may elect to remove this information if you choose; see the Choice/Opt-Out section below.
Our site also uses an order form for customers to request information, products, and services. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the Choice/Opt-Out section below.
We run contests and conduct online surveys on our site in which we ask visitors for contact information (such as their e-mail address). We use contact data from our contests and surveys to send users information about our company. Users may opt-out of receiving mailings at any time; see the Choice/Opt-Out Section below.
All information collected, except the personal contact information gathered when a visitor fills out an order form or books a service or repair appointment, is used in an aggregate with information collected from other visitors to determine demographic trends within our industry, product preferences and purchasing habits.
Our business partners
To provide you with the best selection of services and content, this site contains links to many other sites. We are not responsible for the privacy practices or the content of any other website. We share no unauthorized information collected from you on our site with any other website or business partner. If you visit any of those websites, please read their privacy statement to learn how they may use the information they gather from you.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. These measures are the most sophisticated the industry has to offer. We value the information our visitors and member service centers share with us as a trust in our care, and pledge to protect that information with all reasonable measures.
Choice/Opt-Out
All visitors to our site have the ability to choose what information they wish to provide. Our site provides visitors the opportunity to opt-out of receiving communications from our partners or from us. This site also gives visitors these options for removing information from our database, to not receive future communications or to no longer receive our service:
- You can send e-mail to support
- You can call iCarumba Customer Service at 1-1-800-939-1107.
Correct/Update
This site gives users the following
options for changing and modifying information previously provided.
- You can send e-mail to support
- You can call iCarumba Customer Service at 1-1-800-939-1107.
Contacting Our Website
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact
iCARumba Technical Operations
iCARumba, Inc.
PO BOX 53163
Bellevue, WA 98015
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Copyright ©
1999-2012 iCARumba, Inc. All Rights Reserved.
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